Privacy Policy

Over half a century protecting our customers – it’s the right thing to do

Privacy Policy


Last updated:  September 21, 2020


Simply Put


We have spent over 53 years gaining the trust of companies, organizations, and individuals just like yourself. We will not jeopardize your trust by knowingly misusing any information you give us.

Florida Sound does NOT sell any information that you give us.  As a matter of fact, we protect your information vigorously and treat it just like it’s ours

“All things, therefore, that you want men to do to you, you also must do to them.”

— Matthew 7:12

What information do we collect?


We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, address, phone number, or credit card information. You may, however, visit our site anonymously.

What do we use your information for?


Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails. The email address you provide for order processing or our contact forms, may be used to send you information and updates pertaining to your order or inquiry, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?


Florida Sound has implemented a variety of security measures to maintain the safety of your personal information when you interact with us, including payment processing.  We take cybersecurity seriously and have physical and electronic protection systems in place.  All supplied payment information is transmitted via Secure Socket Layer (🔒SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information like credit card, address, and payment history may be kept stored in our encrypted and password protected on-site accounting/CRM system to simplify future orders, service requests, or payments.

Of course we humbly recognize that no system is 100% secure.  If there is ever a breach of personably identifiable information, we will make every effort to notify our customers/team members that have been affected as rapidly as humanly possible.  Law enforcement and skilled forensic specialist will also be brought to the task.

Do we use cookies?


Yes. (Cookies are small files that a site or its service provider transfers to your device through your browser or app, if you allow, that enables the sites or service providers systems to recognize your browser and capture and remember certain information.)  We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose information to outside parties?


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website or apps, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or security analytics.

What about mutually shared resources?


Florida Sound may utilize third-party providers for communication and/or collaboration.  Please remember that these vendors have their own privacy policies and are wholly responsible for the user data stored or collected on their systems.  For example, we may collaborate with a customer via a videoconferencing product like Zoom® or Microsoft Teams®.  Files, schedules, plans, and media may be shared over cloud storage providers networks like DropBox®, Google Drive®, and OneDrive®.  And sometimes these services allow collaboration using widgets that connect the services from multiple providers.  Florida Sound may utilize these third-party services for the purpose of conducting business efficiently and will connect using recommended security and privacy features currently available.  You are responsible to implement recommended security and privacy features from your side – working together to protect each other.

Childrens online privacy act compliance


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

Online privacy policy only


This online privacy policy applies only to information collected through our website and is not intended to cover information collected offline.

Your consent


By using floridasound.com and other related digital products, you consent to this online privacy policy and our “Terms of Use”

Changes to our privacy policy


If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was previously modified on March 11, 2012.  The last update to this page occurred on September 21, 2020.

Contact us


If there are any questions regarding this privacy policy you may contact us using the information below:

Florida Sound Engineering Co., Inc.

5570 Florida Mining Blvd. S., #608

Jacksonville, Florida 32257

United States

Phone: 904-396-0444


End of Privacy Policy



Recent Security & Privacy Upgrades


Cloudflare CDN/Firewall


October 17, 2020

We chose Cloudflare for the following reasons:

To better protect your privacy as Cloudflare is a privacy-focused company

To better filter dangerous bots and reduce cyber threats

To only allow access via SSL (https://) for your protection

To require SSL connections meet a realistic minimum of TLS1.2 for your data protection

To improve website page speed load times using CDN technology

Microsoft Analytics


November 1, 2020

Google is the de facto standard when it comes to web analytics. But the manner in which they obtain that information makes us cringe a bit. Therefore we have dropped Google Analytics for Microsoft Clarity Analytics. While Clarity is new and very limited, it meets GDPR standards and keeps user information anonymous, only giving the Country location of the user.

Although this change is limiting from a business perspective, this is the right decision because:

It focuses on the privacy of our visitors and customers

It allows us to sleep a little easier at night 😊💤

A+ Rating for floridasound.com


November 20, 2020

We have earned an A+ rating from Qualys for our implementation of SSL (encryption) technologies on our website. Way to go team floridasound.com! 👏🎆🎉🥇

A+ SSL Implementation Rating for floridasound.com

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